Account and Security¶

This page covers your edgeContinuum account: signing up and in, your password, two-factor authentication and sessions.

On the sign-in page, click Register here.
Enter your email, name, surname and a password that meets the password requirements.
Accept the terms and, if shown, complete the security check, then click Register.
Verify your email address: open the link the platform emails you. You can't use the console until your address is verified. If the email doesn't arrive, click Resend Verification Email. If you open the link in another browser or device, sign in there afterwards.

Unless your platform operator has turned this off, you then start with an organization and a project of your own. See Organizations and Projects.

Account Not Activated

If signing in takes you to an Account Not Activated page, your account is waiting for activation by your platform operator, or has been deactivated. Wait, or contact the address shown on the page.

Enter your email and password and click Sign in. If you've turned on two-factor authentication, you're then asked for a code. If your email isn't verified yet, you're taken to the verification screen, where you can resend the link.

To sign out, open the Account menu (your initials in the header) and click Log out.

Password requirements¶

Your password must be at least 6 characters long and meet at least three of these five conditions:

8 or more characters
a lowercase letter
an uppercase letter
a number
one of these special characters: ! @ # $ % ^ & * ( ) , . ? " : { } | < >

The strength indicator shows when you've met enough of them. Your platform operator can raise the minimum length. Passwords that appear in known data breaches, or that are too similar to your email address, are refused.

Change or reset your password¶

Change it: open the Account menu, click Settings, and use Change Password.
Forgot it: on the sign-in page, click Forgot your password?, enter your email and click Send Recovery Code. Enter the 6-digit code you receive by email, then set a new password.

If you use two-factor authentication, recovery also asks for a code from your authenticator app or a recovery code. If you've lost both, you can't finish recovery yourself: contact your platform operator.

Two-factor authentication (2FA)¶

Two-factor authentication adds a second step at sign-in: a time-based code from an authenticator app on your phone. Recovery codes are single-use backup codes for when you don't have your phone. You manage it from the Multi-Factor Authentication card in Account Settings; if the card isn't there, your platform operator hasn't enabled 2FA.

Turn on 2FA¶

In Account Settings > Multi-Factor Authentication, click Enable under Mobile Application and confirm your password.
Scan the QR code with an authenticator app such as Google Authenticator or Authy (or enter the secret key shown below it).
Enter the 6-digit code from the app and click Confirm.
Save the recovery codes that appear: click Download, or copy them somewhere safe and click Close.

Save your recovery codes

Recovery codes are shown only once. Save them before leaving the page; if you lose them, create a new set with Regenerate.

After your password, enter the 6-digit code from your app. Without your phone, click Try another method and enter one of your recovery codes; each works only once.

Regenerate recovery codes or turn off 2FA¶

Regenerate under Recovery Codes creates a new set and invalidates the old one. Do it when you've used most of your codes or think someone has seen them.
Disable under Mobile Application turns 2FA off and removes your recovery codes.

Sessions¶

Your session lasts a fixed time from when you sign in, set by your platform operator; activity in the console doesn't extend it. When less than 15 minutes are left, the console asks you to enter your password to extend it.

Sensitive changes, such as turning on 2FA, ask you to confirm your password. Changing your password, regenerating recovery codes and turning off 2FA ask only if you last signed in or confirmed your password more than 15 minutes ago.

Account settings¶

Open the Account menu and click Settings. Account Settings shows your email, name and surname, and has the Change Password and Multi-Factor Authentication cards.

You can't change your name or email address, or delete your account, from the console. Ask your platform operator.